Privacy Policy

This Privacy Policy explains what personal information Muhafiz Oxygen("we", "us") collects through muhafizoxygen.com, how we use it, and how we protect it. By using this website, you agree to the practices described below.

1. Information We Collect

When you submit our contact form, we collect: first name, last name, mobile number (required), email address (optional — many of our customers reach us via WhatsApp and don't need to share an email), and your message. We do not collect payment or account information anywhere on this site, since orders and payments are handled directly by phone or WhatsApp, not through the website.

2. How We Use Your Information

We use the information you submit solely to respond to your inquiry — for example, to call or WhatsApp you back about a cylinder order, rental, refill, or service question. We do not use your contact details for anything else.

3. How We Store and Protect Your Information

Contact form submissions are stored securely in our database and are accessible only to our own backend systems used to run this business — they are not publicly accessible and are not shared with unrelated third parties. When you provide an email address, we use Resend, a transactional email delivery provider, solely to send you a reply.

4. Analytics and Tracking

Like most websites, we use tools to understand how visitors use our site and to keep it running smoothly. This site uses Google Tag Manager (which may load Google Analytics), Microsoft Clarity (session recording, heatmaps, and behavior analytics), and Vercel Analytics and Speed Insights (performance and usage monitoring). These tools collect general usage data — such as pages visited, device type, and interaction patterns — they do not have access to the contact details you submit through our form. We do not currently have a cookie-consent banner on this site. You can control or block cookies at any time through your own browser settings.

5. Third-Party Links and Contact Buttons

Our Call and WhatsApp buttons hand you off directly to your own phone or WhatsApp app — clicking them does not submit any additional personal information to us beyond a standard analytics event recording that the button was clicked. Any information you then share by phone or WhatsApp is exchanged directly with our team through those apps, not through this website.

6. Your Choices

You may choose not to provide an email address — it is optional on our contact form. You may also contact us at any time to ask what information we hold about you or to request that it be deleted.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Updates take effect once posted on this page.

8. Contact Us

For any privacy-related questions or requests, contact us at contact@muhafizoxygen.com or call +92300 9494790.